New Balance 550 Au Lait (W)
Returns
Prior is a live marketplace and prices fluctuate based on supply and demand in real-time. As such, once a sale is made, an order is created and we are unable to offer returns, exchanges, or swaps—except for our own brands, Prior and Core—.
If you no longer wish to keep your item, our consignment option allows you to resell it without any hassle. For more information, check out our how it works page.
Returns for Prior and Core Brands
For Prior and Core brand products, contact us within 14 days for online purchases or visit our store within 14 days for in-store purchases. Approved returns receive store credit or exchanges. Items must be unused with original packaging. Return shipping costs apply unless it's a product defect or our error. Standard return policy applies to other brands. Contact support@priorstore.com for assistance.
Cancellation of Order
Cancellation within processing the order will incur a 10% of the total value of the order restocking and administration fee.
Cancellation for orders from location 'ONLINE MARKETPLACE' is not accepted.
Lost/Damaged Claim
Queries for missing/lost items must be completed within 14 days of despatch and queries for damaged items within 7 days of delivery.
Sale Items
All sales are final for sale items.
Online Marketplace
Up to 7 Business days handling time
Within New Zealand
• From $9.99 via Express Shipping (NZ Post)
ETA 1-3 Working days
AU Stock
• From $25 via Standard Auspost
• From $30 via Express Auspost
To Australia
ETA 3-10 Working days
Rest of the World
• From $39.99 via Standard Shipping (NZ Post)All orders from our New Zealand Facilities shipping cutoff is 19 December
