Shipping and handling

Handling 

While we strive to ship orders within the next business day, please allow up to 3 business days for standard orders to be dispatched from our Auckland or Melbourne warehouse.

Online Marketplace

Up to 7 Business days handling time

Within New Zealand

• From $9.99 via Express Shipping (NZ Post)
ETA 1-3 Working days

AU Stock

• From $25 via Standard Auspost

• From $30 via Express Auspost

To Australia

• From $19.99 via Standard Shipping (NZ Post)
ETA 3-10 Working days

Rest of the World

• From $39.99 via Standard Shipping (NZ Post)
ETA 4-8 Working days
Christmas Cutoff

All orders from our New Zealand Facilities shipping cutoff is 19 December 

Damage, loss or theft

Prior is not liable for any loss, damage, or theft of parcels once they have been dispatched, unless parcel cover has been purchased at checkout. Customers who opt for parcel cover will be eligible for compensation in accordance with the cover's terms and conditions. By completing a purchase without selecting parcel cover, you accept full responsibility for the delivery of your order.