Prior is a live marketplace and prices fluctuate based on supply and demand in real-time. As such, once a sale is made, an order is created and we are unable to offer returns, exchanges, or swaps—except for our own brands, Prior and Core—.
If you no longer wish to keep your item, our consignment option allows you to resell it without any hassle. For more information, check out our how it works page.
Returns for Prior and Core Brands
For Prior and Core brand products, contact us within 14 days for online purchases or visit our store within 14 days for in-store purchases. Approved returns receive store credit or exchanges. Items must be unused with original packaging. Return shipping costs apply unless it's a product defect or our error. Standard return policy applies to other brands.
Contact support@priorstore.com for assistance.
Return fees
There is a handling fee of $10.00 for all returns and exchanges
Cancellation of Order
Cancellation within processing the order will incur a 10% of the total value of the order restocking and administration fee.
Cancellation for orders from location 'ONLINE MARKETPLACE' is not accepted.
Damage, loss or theft
Prior is not liable for any loss, damage, or theft of parcels once they have been dispatched, unless parcel cover has been purchased at checkout. Parcel cover does not cover theft after delivery has been confirmed. Customers who opt for parcel cover will be eligible for compensation for 21 days from the day of purchase, in accordance with the cover's terms and conditions. By completing a purchase without selecting parcel cover, you accept full responsibility for the delivery of your order.
Sale Items
All sales are final for sale items.
Handling
While we strive to ship orders within the next business day, please allow up to 3 business days for standard orders to be dispatched from our Auckland or Melbourne warehouse.
Online Marketplace
Up to 7 Business days handling time
Within New Zealand
• From $9.99 via Express Shipping (NZ Post) ETA 1-3 Working days
AU Stock
• From $25 via Standard Auspost
• From $30 via Express Auspost
To Australia
• From $19.99 via Standard Shipping (NZ Post) ETA 3-10 Working days
Rest of the World
• From $39.99 via Standard Shipping (NZ Post)
ETA 4-8 Working days
Christmas Cutoff
All orders from our New Zealand Facilities shipping cutoff is 19 December
Damage, loss or theft
Prior is not liable for any loss, damage, or theft of parcels once they have been dispatched, unless parcel cover has been purchased at checkout. Parcel cover does not cover theft after delivery has been confirmed. Customers who opt for parcel cover will be eligible for compensation for 21 days from the day of purchase, in accordance with the cover's terms and conditions. By completing a purchase without selecting parcel cover, you accept full responsibility for the delivery of your order.
Constantly the only place I can find with genuine stock of both Sonny Angels and Labubu! Happy with the selection and the customer service team are great :)
